Terms and Conditions of Sale

Terms and Conditions of Sale

These Terms and Conditions of Sale govern the contractual relationship between APEX PRIME HEIGHTS LTD, operating under the brand Vitally, and any customer placing an order on the Vitally website.

By placing an order, the customer acknowledges having read and accepted these Terms without reservation.

1. Seller Information

Trade name
Vitally

Company
APEX PRIME HEIGHTS LTD

Registered address
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Contact email
vitallyfra@outlook.com

2. Scope of Application

These Terms apply to all sales of products made through the Vitally website and are intended for customers located in France.

3. Products

Product descriptions are provided as accurately as possible. Minor differences may occur, including variations linked to manufacturing processes or screen display settings.

Photos and visuals are provided for illustration only and do not form a contractual commitment.

4. Orders

An order becomes final once the following steps have been completed

  • the cart is validated

  • these Terms are accepted

  • an order confirmation email is received

APEX PRIME HEIGHTS LTD may refuse or cancel an order in cases such as prior disputes, suspected fraud, or non payment.

5. Prices

Prices are shown in euros, all taxes included, unless stated otherwise.

Any shipping costs, when applicable, are displayed before the final validation of the order.

Prices may be updated at any time, but validated orders keep the price shown at the time of purchase.

6. Payment

Payment is due immediately at checkout.

Accepted payment methods are those available through Shopify at the time of purchase, including bank card and other electronic payment solutions shown at checkout.

Transactions are secured via certified payment service providers.

7. Delivery

Delivery terms are detailed in the Shipping Policy available on the website.

Delivery timeframes are provided for information purposes and may vary depending on destination, stock availability, and logistical constraints.

APEX PRIME HEIGHTS LTD cannot be held responsible for carrier delays or events outside its control.

8. Right of Withdrawal

In accordance with applicable law, customers benefit from a 14 day right of withdrawal under the conditions described in the Withdrawal Policy available on the website.

9. Returns and Refunds

Return and refund procedures are described in the relevant policies available on the website.

Approved refunds are processed using the same payment method used for the original purchase, within the applicable legal time limits.

10. Liability

APEX PRIME HEIGHTS LTD cannot be held liable for

  • damage caused by improper use of the products

  • delivery delays attributable to carriers

  • temporary interruptions or unavailability of the website

In all cases, liability is limited to the amount paid for the order concerned.

11. Legal Warranty

Products benefit from legal warranties provided under French law, including the legal warranty of conformity and the warranty against hidden defects.

These warranties apply independently of any commercial guarantee.

12. Personal Data

Personal data is processed in accordance with the Privacy Policy available on the website, including GDPR related information.

13. Governing Law and Disputes

These Terms are governed by French law.

In the event of a dispute, the parties will seek an amicable solution first. If no agreement is reached, the competent courts will be determined according to applicable legal rules.

14. Updates to These Terms

APEX PRIME HEIGHTS LTD may modify these Terms at any time. The version applicable to an order is the one in effect on the date the order is placed.